Guaranteed Best Rate
You can get the Guaranteed Best Available Rate at www.allamanda.com
or It's Free when you make your reservation.
If you find a lower publicly available rate for the same room type, booking
conditions and date on another web site, we'll give you your first night
free!
Terms & Conditions.
1. Guarantee applies only to reservations made at the allamanda.com web site
or voice reservation number for Allamanda Laguna Phuket in Thailand and
Hong Kong.
2. Guest must have a Allamanda Laguna Phuket's reservation confirmation
number.
3. Guest must submit the claim within 24 hours after booking the original reservation
and at least 24 hours before scheduled arrival. If the original reservation
was made within 48 hours of arrival, the Best Rate Guarantee is not applicable.
The competing rate on another web site must be for the same dates, for
the reservation terms and conditions, for the same room type, for the same number
of guests, in the same currency and must be publicly viewable and bookable via
the Internet. A viewable rate means that the general public can view the rate
on the web site. A bookable rate means that the rate is available and can be
reserved online. Special rates available only to members of membership clubs
or programs do not qualify.
4. Allamanda Laguna Phuket's reservation service must be able to verify,
to their satisfaction, that the claim meets all conditions of the Guarantee
and these Terms and Conditions, and that it has been properly submitted.
5. If there is a rate available on allamanda.com or through the Allamanda
Laguna Phuket voice reservation number which is the same or lower than
the qualifying rate on the other web site, the Allamanda Laguna Phuket's best
available rate will be offered to the guest. No free room night will apply. Allamanda
Laguna Phuket will only honor the free room night if Allamanda Laguna
Phuket does not have the best available rate.
6 .Only one free room night will be offered per stay. A room night means one
guest room for one night, regardless of the number of rooms or reservations
booked by the guest. A stay is any number of consecutive nights spent at the
same hotel, even if the result of more than one reservation.
7. For a multiple night stay, the total room cost for the stay will be evaluated
in determining whether the other web site has a lower rate.
8. Any rate change is not effective until the guest receives written confirmation.
The standard claims processing time is four business hours (Thailand time).
Claims submitted outside of business hours will be processed on the next business
day. If a guest's stay begins before written confirmation is received, the original
rate will remain in effect. Allamanda Laguna Phuket recommends that
the written confirmation of any rate change be presented by the guest at check-in.
9. The Guarantee applies only to published rates available to the general public.
This excludes private rates, packaged rates, rates involving a prepaid voucher
program, hotel rooms sold as part of a travel package, corporate discount rates,
group rates (5+ rooms), meeting rates, any rates requiring membership in
a club, affinity program, or other organization where the rates are targeted
toward a specific group of individuals and not intended for the general public.
10. The Guarantee does not apply to web sites or rates where the Allamanda
Laguna Phuket and/or specific hotel and location are not known until the booking
is made such as Priceline.com, Hotwire.com Asiarooms.com.
11. For purposes of this Guarantee, the "rate" includes the room rate
only and does not include any taxes or tariffs (i.e. provincial or local)
or any guest fees or charges which may be imposed by the hotel on the guest's
stay.
12. The rates available under this Guarantee cannot be combined with any other
special or promotional offers or discounts.
Void where prohibited by law. Allamanda Laguna Phuket reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion.